We have rounded up a listicle of some of the best chatbot examples and tools to help you make an informed decision.
So, if you still think you don’t need one, it is time to reconsider your decision.īut it is imperative to choose a chatbot program that is user-friendly and interacts with your customers seamlessly. Moreover, it saves on the company’s overhead costs and provides an effective solution for your customers after sifting through an all-inclusive pool of responses based on frequently asked questions.Ĭhatbots can help companies save $11 billion by 2023. Also, customers said that it is relatively more convenient to register complaints via chatbots.įrom a business’s standpoint, chatbots can serve various purposes to a brand. State of Chatbots Report by Salesforce ( 2018) stated that 69% of the customers prefer communicating via chatbots.Īnd the top reasons for their preference were getting quick solutions to their queries and round-the-clock service. With AI advancements, chatbots can efficiently handle mundane tasks such as customer service. Estimates suggested that 80% of the companies will be leveraging a chatbot in 2020. One of the most advanced forms of communication comes from the increasingly popular and ever-growing market for the chatbot. Whether it’s for support, sales, or marketing, the way brands communicate with their users is changing rapidly.
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